E.ON Smart Meter Booking UI Design

E.ON needed a smart-meter installation booking tool that felt like part of the live utility site.

They wanted customers to book a slot without dropping into a separate process.

Collaboration: Digitas

Objective

• Book, reschedule and cancel inside the existing site, not a third-party widget.

• Ask eligibility before offering a slot.

Approach

• UX and UI design for booking inside the live chrome and account rail.

• Eligibility gate, then calendar.

• Manage state for an existing appointment.

Impact

• First-time book, logged-in book and manage share one tool.

• Eligibility sits in front of the calendar.